Posted by
Mm
Posted on
December 14, 2025
MISK AL KHITAM TRAVEL AGENCY NIGERIA LIMITED**
Effective Date: 13 December 2025
At Misk Al Khitam Travel Agency Nigeria Limited, we strive to provide high-quality Umrah services and ensure a smooth and satisfying experience for all our clients. This Refund Policy outlines the conditions under which refunds may be requested and processed.
1. General Conditions
- All refund requests must be submitted in writing via email to info@miskalkhitam.com.ng.
- Refunds will be processed only to the original payer and through the same payment method used.
- Processing time for approved refunds is 7–21 business days.
- All refunds are subject to administration and processing fees.
2. Flight Ticket Refunds
Flight tickets follow airline rules:
- Refundable Tickets: Refund will be issued according to the airline’s fare rules, after deducting airline penalties and our service fees.
- Non-Refundable Tickets: Only applicable taxes (if allowed by the airline) may be refunded.
- No-Show Cases: No refund is issued by the airline if the passenger does not show up for the flight.
- Ticket Reissue or Change Fees: Any changes will incur airline penalties plus agency service fees.
3. Visa Fees Refund
- Once the Umrah visa application has been submitted, visa fees become non-refundable, regardless of approval or rejection by Saudi authorities.
- If visa processing has not yet begun, partial refunds may be considered.
4. Hotel & Accommodation Refunds
- Hotel bookings follow the cancellation policies of each hotel.
- Some hotels offer partial refunds if cancellation is made 7–14 days before check-in.
- Cancellations made less than 7 days before check-in may result in no refund.
- Any refunds from hotel partners will be returned to the client after deducting processing fees.
5. Transportation & Ground Services
- If transportation services (airport pickup, internal transfers, etc.) have already been scheduled or booked, refund may not be possible.
- Cancellations made before arrangements are finalized may be partially refunded.
6. Umrah Package Refund
- The Umrah package is refundable only before any part of the package has been utilized.
- Once flights, hotels, or visas are issued, the package becomes partially refundable or non-refundable, depending on the expenses already paid on behalf of the client.
- An administration fee of 10%–25% may apply, depending on the stage of cancellation.
7. Group Umrah Bookings
For group packages:
- Deposits paid to secure group seats are non-refundable.
- Any changes or cancellations may affect the entire group booking and are subject to supplier penalties.
- Refund amounts depend on airline, hotel, and operator policies.
8. Client Responsibilities
Refunds will not be issued if:
- The client provides incorrect documents or invalid passport.
- The visa is rejected due to reasons related to the client.
- The client misses flights or fails to follow instructions.
- Any refund request is made after services have been utilized.
9. Force Majeure (Unexpected Circumstances)
In cases of events beyond control (such as lockdowns, political issues, natural disasters):
- Refunds will be subject to the policies of airlines, hotels, and Saudi operators.
- The agency is not responsible for delays or non-refundable costs imposed by service providers.
10. Acceptance of Policy
By booking with Misk Al Khitam Travel Agency Nigeria Limited, the client acknowledges and agrees to this Refund Policy.
📩 Contact for Refund Requests
Email: info@miskalkhitam.com.ng
Phone: +234 813 488 8839